AI and Human Teams: The New Operating Model for High-Growth Dental Service Organizations (DSOs)

As one of the fastest-growing dental DSOs in the U.S., **MB2** Dental manages over 700 clinics, yet still faces the awkward reality of "1-2 hours of manual data entry and only 40% platform utilization" in front-office operations. Confronted with such inefficiency, the team began exploring the potential of AI-human collaboration, aiming to enhance overall operational effectiveness without sacrificing the unique character of each clinic.

During an internal discussion, Amy Manzo, Julieanne O'Connor, and John Schwartz jointly pointed out that AI's primary task is to address the weakest links—whether it's online appointment scheduling, missed calls, or insurance verification—thereby gradually unlocking room for improved platform utilization. However, how to achieve true implementation across hundreds of clinics with vastly different styles remains a challenge full of unknowns...

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