Dental Service Organization (DSO) technology investment: Beyond equipment procurement, what other issues are you paying for?

For a Dental Service Organization (DSO), does the cost of purchasing a piece of equipment end at the procurement payment, or has it only just begun?

From CAD/CAM｜Computer-Aided Design/Computer-Aided Manufacturing｜CAD/CAM, 口内扫描｜Intraoral Scanning｜IOS to 3D Printing, Digital Equipment has gradually become integrated into dental diagnosis, treatment, and operational workflows. But a machine still running properly does not mean it remains suitable for the business: software compatibility may change, and a technology that runs smoothly in one clinic may encounter staffing training and system integration challenges when rolled out to more clinics.

Equipment investment also involves capital allocation. For a DSO that is continuously expanding, the cash used for procurement could also be the funds needed to recruit dentists, acquire clinics, or deploy new technologies. When equipment loans have not yet been paid off but technology needs have already changed, how should an organization adjust?

Judith Thomas, Senior Business Development Manager at Tua Commercial, and Greg Harris, founder of The Harris Group, discuss equipment financing and multi-site digital projects respectively. Harris has participated in digital projects across approximately 500 clinics, and the challenges of scaling up after a pilot go far beyond moving the same piece of equipment into more clinics...

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